If you have ordered an item on working days before 4 p.m. and we have it in stock, you can, in principle, expect it the next working day at the delivery address you specified (if located in the Netherlands) If the product you have ordered is not in stock, you will receive an email from us with the new delivery time.

When your package has been transferred to the delivery service, you will receive a track & trace code from us.

We explain more about it on this page.

A replacement part may look different on the outside (smaller, narrower, longer, different top or bottom). First try if this replacement fits in the filter housing. Often the replacement parts fit in the filter housing and it does not affect the quality of the filter.

Doesn’t the product fit in the filter housing? Then take Contact us.

It is of course possible that you are not satisfied with the item you have ordered. Then take Contact us.

As a consumer you have the right to withdrawal within 14-days . Here are some conditions attached to this. These are in our Terms and Conditions , Articles 6, 7 and 8.